Company rolls out new ATM line that allows small-business owners to make night deposits at a machine, instead of a teller station or a deposit box.
GREEN Diebold Nixdorf is testing a line of automatic teller machines that handle an array of transactions beyond deposits and withdrawals from bank accounts.
The DN Series is a digitally connected ATM line built on a software- and services-driven model that can provide a personalized experience for consumers, Diebold Nixdorf said in a news release announcing the line. The company said the upgraded DN Series offers financial institutions a more efficient and less complicated ATM.
In addition to offering more functions, the updated machines take up less space than older units sold by Diebold Nixdorf competitors, as well as the machines offered by Diebold and Wincor Nixdorf before the companies merged in 2016.
New technology allows small-business owners to use ATMs — instead of dealing with a teller or using a night deposit box — when making daily deposits, said Devon Watson, vice president and chief marketing officer.
A key component in the new machines is a fourth-generation recycling system that can read and separate different denominations of bills, and differentiate cash from checks, Matt Dunlap, a principle products manager, explained during a presentation of the DN Series. New recycling equipment also can examine cash to determine if it is counterfeit.
Cash deposited into the ATMs can be recycled out as withdrawals, which reduces the number of times bank employees or service technicians might have to place cash in the machine. As technology changes, Diebold Nixdorf said new updates can be installed in ATMs faster.
The upgraded ATMs can help banks that are trying to revamp branches, because the machines can be used for more transactions, Watson said. That would allow bank employees to spend more time helping customers with other business.
Bank industry executives have acknowledged changes are being made at branches.
In an interview last month with Yahoo Finance, Jamie Dimon, chief executive officer at JPMorgan Chase, said the bank branch format will change and feature more ATMs, fewer tellers and more advisors who will help small-business owners, private clients and customers seeking mortgages.
Diebold Nixdorf cited a recent study by RBR, a financial industry research firm, that showed increased use of the ATM channel. Research showed there were 96 billion cash withdrawals made at ATMs during 2018, indicating ATMs should remain vital in banking into the foreseeable future.
"The self-service channel continues to play a crucial role in financial institutions' long-term strategies," Dominic Hirsch, managing director for RBR, said in the Diebold Nixdorf announcement.
Watson said some consumers use ATMs more often than they bank online or use mobile banking.
Diebold Nixdorf has been promoting branch transformation programs for the last five years. The company has 20 financial institutions around the world doing pilot projects with the DN Series.
The new line uses DN AllConnect Services, which leverages internet of things technology with big data and machine learning to help improve availability and performance, Diebold Nixdorf said. The DN Vynamic software suite connects the ATM to mobile devices.
Gerrard Schmid, Diebold Nixdorf president and CEO, said in the release the DN Series uses the company's technology to elevate the performance of the self-service channel.
"This next generation of financial self-service is the result of deep discovery of consumer needs and industry demands and exemplifies the integrated delivery model so essential in our industry today," Schmid said.
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