The Ohio Department of Health has completed its investigation of a complaint filed against Altercare Nobles Pond.

JACKSON TWP.  State officials have completed a review at Altercare Nobles Pond and determined the facility is complying with rules and regulations for licensing.

The Ohio Department of Health inspected the facility last week after a photo appeared on social media sites showing a patient seated in a wheelchair at a nurses' station counter with her head on a pillow. A family friend of the patient posted the photo and and was upset that the patient was left alone at the nurses' station.

According to ODH records, an administrative review completed Thursday showed the nursing home "is in compliance with the provisions" for long-term care facilities. "No licensure violations were cited in regards to the allegations," the state agency stated.

ODH spokesman J.C. Benton said employees and patients at Altercare Nobles Pond were interviewed as part of the review. He could not name the individuals who were interviewed.

The state health department, which investigates complaints filed against nursing homes, shows a handful violations since 2015 for Altercare Nobles Pond. The facility's last available inspection, from June 2018, showed all corrections had been made and the nursing home was in compliance.

Altercare Nobles Pond has a five-star rating of "much above average" on the Medicare nursing home comparison website, based on inspections of health, fire and safety, staffing and quality of resident care.

Grades from families and residents, however, show that overall family satisfaction places Altercare Nobles Pond at 27th among the 30 nursing homes in Stark County that have a score, according to a survey by the Ohio Department of Aging. For resident satisfaction, Altercare Nobles Pond ranks 23rd of the 37 scored Stark County facilities.

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