Cain Toyota has expanded its dealership in Jackson Township. The new facility is twice as large and matches the format used at Toyota dealerships around the country.
Months of dodging construction workers and operating from modular offices are over for the staff at Cain Toyota-Scion.
Work to modernize the dealership at 6527 Whipple Ave. NW is finished. Twenty years after it opened, the dealership has gotten larger and converted to Toyota's
Image USA II format from the original Image USA I.
"We knew it was time to upgrade," Brian Cain said of improvements to the dealership he owns with his father, David Cain. "Everything, the entire facility was too small."
The project doubled the size of the dealership, adding 17,000 square feet. That allowed Cain to provide new and improved amenities for customers.
The customer lounge is larger, with a cafe area, television and play area for children. Customers who need vehicle service can park indoors at a reception area next to the lounge.
The dealership's service department expanded south. Twelve service bays were added, along with a car wash and a detail area. The new bays are next to the old service area, where the 10 existing bays have been refurbished.
Because the dealership now has 22 bays where vehicles can be serviced, Cain added 10 employees. The dealership also is able to provide same-day service on emergency repairs.
A glassed-in new vehicle delivery area can be found on the showroom's north side where customers pick up their new car.
Scheetz Building Corp., in Jackson Township, handled the construction project for Cain.
The expanded Toyota dealership is just north of Cain BMW, which opened in 2006 with a separate showroom, service area and parts shop. The Cains are the exclusive Stark County dealerships for Toyota and BMW.
The Toyota dealership has about 55 employees, while another 20 are at the BMW store, Brian Cain said.
Now that the new dealership is operating, Cain Toyota is in line to get additional product from the auto maker and those vehicles might be needed, Cain said. Other dealers who have upgraded to Toyota's Image II program have seen a 20-percent gain in customer traffic once the renovation is finished.
Just in recent weeks as work neared completion, the dealership has seen improved sales.
"If my dad and I didn't feel confident about it we wouldn't have made the investment," Brian Cain said.